Return & Refund Policy
Thank you for shopping at ShofyNix. We strive to provide you with the best possible shopping experience. If you’re dissatisfied with your purchase, please review our return and refund policy below.
We offer refund or exchange within the first 7 days of your purchase, if 7 days have passed since your purchase, you will not be offered a refund or exchange of any kind.
Return Policy
- Eligibility: Items purchased within 7 days of delivery are eligible for return.
- Condition: Items must be in their original condition, unused, and with all tags and labels attached.
- Shipping: You are responsible for the return shipping costs. We recommend using a trackable shipping method to ensure safe delivery.
- Exceptions: Certain items, such as personalized products or intimate items, may not be eligible for return. Please refer to the product description for specific details.
Refund Policy
- Refunds: Once we receive your returned item and verify its condition, we will process your refund within 7 business days.
- Refund Method: Refunds will be issued to the original payment method used for the purchase.
- Shipping Costs: Return shipping costs are the responsibility of the customer, unless the return is due to our error.
Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer support team within 7 days.
days of delivery. We will provide instructions for returning the item and will process a full refund or replacement.
Contact Us
If you have any questions regarding our return and refund policy, please contact our customer support team at [email protected] or 01300663428.